FAQs
A full amount is required to secure your vehicle.
VISA,Mastercard or AMEX via B2BPay
Bank Transfer
- 20% of the total booking amount if you cancel for any reason
- 25% of the total booking amount if cancelled with 7 days notice of your first journey (business days only) but not less than 96 business hours.
- 50% of the total booking amount if cancelled with less than 96 hours notice (business days only) of your first journey but not less than 48 hours.
- 100% of the total booking amount if cancelled with less than 48 hours notice (business days only) of your first journey.
Overtime/waiting rates are charged at $44 inc GST per 15 mins ($176 inc GST per hour)
Bonds are placed on bookings such as, Hen’s days, Buck’s parties, Wine tours, Birthday parties, late night transfers etc. The bond is usually $300 inc GST (depending on the purpose) and covers issues such as, cleaning fees, overtime charges, damages to the vehicles etc.
Yes. While this is possible, availability of the requested vehicle will not be known until it is requested. Therefore we cannot guarantee it will be possible to change vehicle until availability is known. In addition to this prices may change.
Most non-alcoholic beverages are permitted with the exception of glass products. Food products which are easily manageable (that will not create a mess) are preferred to prevent any spills or damages to the vehicle. If any damages are created, cleaning fees will impend.
Yes, the larger touring coaches have luggage bins underneath which hold passenger bags. Note that charter buses and low floor buses generally do not have luggage bins. Therefore for airport transfers, it is advised that you book coaches instead of charter buses. Any excess luggage must be discussed in detail with our office to ascertain the luggage requirements.
Not unless you have specifically requested this. If you would like to include a trailer it will cost an additional $25 inc GST per transfer
No. It is NOT the responsibility of the driver to inform or warn you or your group of any impending charges including overtime, damage, or extra kilometres, etc, regardless of the circumstances on the day of your journey. It is your responsibility to manage your groups requirements on the day and be aware of any extra charges that could be incurred.
Not every journey or transfer requires meals and/or accommodation for the driver. Where the vehicle is travelling a significant distance away from home, or where your group is performing a multi-day tour, it may be feasable for the driver to stay with the group. It is only on these occasions where the driver will require meals and accommodation, which comes as an additional cost to the quoted price of the vehicle. While our quoted price includes the driver, it is the meals and accommodation for the driver that is not included unless otherwise stated.
Depending on the size of the vehicle you require there are limited points to fit a child seat. However, the children are allowed to be seated on the parents lap in some states if the parents feel comfortable with this. It also depends on the age of the child. VRide adheres to laws in each state whereby that state requires children to be seatbelted. Where laws do not stipulate a requirement for the child to be secured, we still highly recommend that all children be seatbelted to avoid injury where a vehicle may stop suddenly.
Additional charges for extra drops are based on time and distance from the previously quoted journey. This amount is not yet known until the location of the extra stop is revealed.
