Privacy Policy
Last Updated: 22/09/2025
At Vride.com.au (“we”, “our”, “us”), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
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Name, email address, phone number, and contact details
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Payment and billing information when booking our services
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Travel details such as pick-up and drop-off locations
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Information you provide via our website forms, email, or phone
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Technical information collected automatically (IP address, browser type, cookies, and usage data)
2. How We Use Your Information
We use the information we collect for purposes including:
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To provide and manage our bus hire and transport services
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To process bookings, payments, and customer requests
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To communicate with you about your booking or enquiry
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To improve our website and customer experience
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To comply with legal obligations and regulatory requirements
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For marketing purposes (only where consent has been given)
3. Disclosure of Personal Information
We may share your personal information with:
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Our employees and drivers to deliver transport services
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Third-party service providers (e.g., payment processors, IT support, analytics tools)
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Government agencies or regulators when required by law
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Other parties with your consent
We do not sell or rent your personal information to third parties.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyse traffic, and deliver tailored content. For more details, please refer to our [Cookie Policy].
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure systems, encryption, and restricted access protocols.
6. Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date. Requests can be made by contacting us directly (see Section 9).
7. International Transfers
In some cases, your information may be stored or processed outside of Australia (e.g., cloud hosting providers). When this occurs, we take steps to ensure your data is handled in compliance with Australian privacy laws.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be published on this page with a revised “Last Updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us:
📧 Email: info@vride.com.au
🌐 Website: https://vride.com.au
